Return and Refund Policy

Returns & Refunds

Last Updated: July 21, 2026

At π™‰π™π™π˜Όπ™‘π™€π™“β„’, operated by Noronha Imports, we want you to feel confident when shopping with us. This policy outlines the conditions and procedures for returns, exchanges, damaged products, and refunds.

1. Our 30-Day Return Period

You may request a return within 30 days after receiving your order.

To be eligible, the product must generally be:

  • Unused and in its original condition

  • Returned with its original packaging, accessories, and tags

  • Accompanied by valid proof of purchase

  • Sent back according to the return instructions provided by our support team

Products that show signs of use, damage, alteration, or incomplete packaging may be refused or subject to a reduced refund where permitted by law.

2. Requesting a Return

Before sending any product back, contact us at:

Email: service@nlheathlyvip.com
Phone: 1-320-2230683

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos when the product is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the applicable return address and shipping instructions.

Products returned without prior authorization may not be accepted.

A prepaid return label may be provided when the return is caused by an incorrect, defective, or damaged product. For other eligible returns, return shipping costs may be the customer’s responsibility unless otherwise required by law.

3. Damaged, Defective, or Incorrect Orders

Please inspect your package shortly after delivery.

Contact us promptly if:

  • The product arrived damaged

  • The item is defective

  • You received the wrong product

  • Part of your order is missing

Include clear photographs of the product, packaging, and shipping label whenever possible.

After reviewing the issue, we may offer an appropriate replacement, refund, or other resolution. Please do not discard the product or packaging until your request has been reviewed.

4. Products That Cannot Be Returned

Unless required by applicable law, returns may not be available for:

  • Personalized or custom-made products

  • Gift cards

  • Perishable or time-sensitive goods

  • Products marked as final sale before purchase

  • Opened hygiene-sensitive or personal-use products

  • Items damaged through misuse or improper handling

Promotional products remain eligible for return unless they were clearly identified as final sale or fall within another excluded category.

Contact our support team before returning an item if you are uncertain about its eligibility.

5. Exchanges

We do not currently process direct product exchanges.

For the fastest replacement:

  1. Request a return for the original product.

  2. Place a new order for your preferred item.

Eligible refunds for the original purchase will be processed separately after the returned product has been received and inspected.

6. European Union Customers

Customers purchasing eligible products for delivery within the European Union may have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

Certain products and circumstances may be excluded from this right. Customers may also be responsible for return shipping costs unless the product is defective, incorrect, or applicable law requires otherwise.

Products should be handled only as reasonably necessary to inspect their nature, characteristics, and function. Any statutory consumer rights remain unaffected by this policy.

7. Return Shipping

Do not send a return until you have received written instructions from our customer support team.

Return shipping responsibility depends on the reason for the return:

  • Damaged, defective, or incorrect product: We will generally cover reasonable return shipping costs when the claim is approved.

  • Change of mind or preference: The customer may be responsible for return shipping.

  • Unauthorized or refused delivery: Original and return shipping costs may be deducted from the refund where legally permitted.

We recommend using a trackable shipping service. We are not responsible for unauthorized returns that are lost or delivered to an incorrect address.

8. Refund Processing

After your return arrives, it will be inspected. We will then notify you whether the refund has been approved.

Approved refunds are normally:

  • Issued to the original payment method

  • Limited to the amount paid for the eligible returned product

  • Processed after inspection is complete

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, undelivered, or reimbursement is otherwise required by law.

Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank, card issuer, or payment provider.

Contact us if your approved refund has not appeared after 15 business days.

9. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but orders that have already entered processing or shipment may no longer be changed or cancelled. In that case, you may request a return after delivery, subject to this policy.

10. Lost or Undelivered Packages

Contact us if tracking shows unusual delays or indicates that a package was delivered but you cannot locate it.

Before contacting us, please:

  • Check the delivery location

  • Ask household members or neighbors

  • Review the tracking information

  • Contact the shipping carrier when appropriate

We will review the shipment and assist with the available carrier investigation or resolution process.

11. Return Contact Information

All returns require prior approval. Do not send products to the address below without receiving return instructions first.

π™‰π™π™π˜Όπ™‘π™€π™“β„’
Noronha Imports

2615 Park Ave
Minneapolis, MN 55407
United States

Phone: 1-320-2230683
Email: service@nlheathlyvip.com