Shipping Policy

Shipping & Delivery

Last Updated: July 21, 2026

At π™‰π™π™π˜Όπ™‘π™€π™“β„’, operated by Noronha Imports, we aim to make every delivery clear, reliable, and convenient. This policy explains our processing times, shipping fees, estimated delivery periods, tracking, and international order requirements.

How We Fulfill Orders

Depending on product availability and the delivery destination, orders may ship from one of our approved manufacturing partners or regional fulfillment centers.

This fulfillment model helps us:

  • Maintain a wider selection of home and lifestyle products

  • Keep pricing competitive

  • Reduce unnecessary warehouse storage

  • Deliver orders from an appropriate available location

Products from the same order may occasionally arrive in separate packages.

1. Processing Time

Orders normally require 2–5 business days for verification, quality checks, and packing before shipment.

During holidays, product launches, or major promotional events, processing may take up to 6 business days.

Business days do not include weekends or public holidays.

2. Shipping Fee

A flat shipping fee of $6.99 USD applies to each order unless a different rate or free-shipping promotion is displayed at checkout.

The final shipping charge will always be shown before payment is completed.

3. Estimated Delivery Times

Delivery estimates begin after the order has been processed and shipped.

Destination Estimated Transit Time
United States 8–14 business days
Canada, United Kingdom, and Australia 10–16 business days
Other international destinations 14–21 business days

These timeframes are estimates and are not guaranteed delivery dates.

Weather conditions, carrier delays, customs inspections, local holidays, incorrect addresses, and high-volume periods may affect delivery.

4. Tracking Information

Once your package has shipped, a confirmation email containing the available tracking details will be sent to the email address used at checkout.

Please note:

  • Tracking may take 1–3 business days to show its first update

  • Some international shipments may have limited tracking between transit locations

  • Temporary tracking delays do not necessarily mean that a package has been lost

  • Separate packages may receive different tracking numbers

Please check your spam or promotions folder if you do not see your shipping confirmation.

5. International Duties and Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Local handling or clearance fees

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customs requirements vary by destination. π™‰π™π™π˜Όπ™‘π™€π™“β„’ cannot control customs decisions, local charges, or clearance delays.

Customers are responsible for providing any information requested by local customs authorities.

6. Address Changes and Cancellations

To request an order change or cancellation, contact us within 12 hours after purchase:

Email: service@nlheathlyvip.com
Phone: 1-320-2230683

We will make a reasonable effort to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has entered fulfillment or has already shipped.

Customers are responsible for checking that their shipping address is complete and accurate before placing an order.

7. Incorrect or Incomplete Addresses

If a package is delayed, returned, or lost because the customer provided an incorrect or incomplete address, additional shipping fees may apply.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing begins.

Orders returned to the sender may be reshipped after the applicable postage costs have been paid.

8. Damaged Packages

Please inspect your order shortly after delivery.

If an item arrives damaged, contact us within 72 hours and provide:

  • Your order number

  • A description of the damage

  • Clear photos of the item

  • Photos of the outer packaging and shipping label

After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.

Please keep the product and packaging until the claim has been completed.

9. Lost Shipments

A package is not considered lost solely because tracking has temporarily stopped updating.

If the carrier confirms that a shipment was lost in transit, we will review the case and may arrange a replacement or refund at no additional product cost.

Claims may not be approved when:

  • The shipping address was entered incorrectly

  • Tracking confirms delivery to the address provided

  • The package was refused or left unclaimed

  • The customer failed to complete required customs clearance

10. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check the mailbox, porch, reception area, and other safe locations.

  2. Ask household members, neighbors, or building staff.

  3. Allow up to 48 hours, as some carriers mark packages delivered early.

  4. Contact the local shipping carrier for additional delivery details.

After completing these steps, contact our support team so we can review the available information.

Shipping Support

For questions about processing, tracking, or delivery, contact:

π™‰π™π™π˜Όπ™‘π™€π™“β„’
Noronha Imports

Address:
2615 Park Ave
Minneapolis, MN 55407
United States

Phone: 1-320-2230683
Email: service@nlheathlyvip.com

Thank you for choosing π™‰π™π™π˜Όπ™‘π™€π™“β„’. We appreciate your patience and will do our best to help your order arrive safely and efficiently.